Returns & support.

After-Sales Support

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos or a video of the issue, and we’ll help you find a solution.

For hygiene reasons, products that have been used by a pet are not eligible for returns or exchanges due to a change of mind, normal wear, or chewing damage. If you believe your product has a defect, please contact us so we can review the issue.

For questions about a return, please contact us before sending an item.

For help with an existing order, email support@gosento.store with your order number. The terms applicable when that order was placed continue to apply.