Refund policy

Our Promise to You

At SENTO, every piece is inspected before shipping. If something is not right, we will make it right.

7-Day Quality Exchange

We offer a 7-day exchange window from delivery date for verified quality defects. Items must be unworn and in original packaging.

How to Request

Email support@gosento.store with your order number and photos of the issue. Our team responds within 24 hours.

Conditions

• Items must be unworn, unaltered, and in original packaging.
• Custom ring sizes are final sale unless defective.
• Return shipping is the customer responsibility unless item is defective.
• Earrings are non-returnable for hygiene reasons unless defective.

Refunds

We issue exchanges or store credit — no cash refunds. Contact support@gosento.store.