SENTO FAQ: Shipping, Returns & Jewelry Care

Find answers about SENTO moissanite jewelry, materials, ring fit, gift-ready presentation, shipping, returns, exchanges, and jewelry care.

About SENTO

What is SENTO jewelry?

SENTO is an independent romantic moissanite jewelry brand creating gift-ready pieces inspired by Aphrodite, modern femininity, and meaningful self-expression.

Is SENTO a good jewelry brand for anniversary gifts?

Yes. SENTO's romantic moissanite pieces are designed for meaningful gifting moments, especially anniversaries, birthdays, promise moments, and self-gifting.

Does SENTO jewelry arrive gift-ready?

SENTO jewelry is presented with a gift-ready feeling, designed for anniversaries, birthdays, promise moments, romantic everyday wear, and self-gifting.

Materials & Moissanite

Is SENTO jewelry real moissanite?

SENTO product pages state the stone details for each piece. Many pieces in the Aphrodite / Eros Series feature D-color VVS1 moissanite selected for clarity, fire, and light return.

What materials does SENTO use?

SENTO product pages list the materials used for each design. Many Aphrodite / Eros Series pieces are crafted with S925 sterling silver and moissanite.

Ring Sizing & Adjustable Fit

Are SENTO rings adjustable?

Some SENTO ring designs feature an open adjustable band, while selected or future designs may be offered in fixed sizes. Please follow the fit information shown on each product page.

How should I adjust an open adjustable ring?

Hold the ring by the band, not the stone or setting. Adjust gently in small movements and avoid repeated bending to help protect the band and setting. For more guidance, see the SENTO Adjustable Ring Fit Guide.

Gift Packaging

How is SENTO jewelry packaged?

SENTO jewelry is prepared with a gift-ready presentation. Packaging details may vary by item; the product page will reflect what is included for each piece.

Shipping & Delivery

How long does shipping take?

Standard delivery typically takes 7–14 business days, depending on destination. Please refer to our Shipping Policy for the most accurate, region-specific delivery information.

Where does SENTO ship from?

Orders are prepared through SENTO's fulfillment network. Shipping origin and tracking details may vary by item and destination. The checkout and tracking page will show the most accurate order-specific information.

Returns & Exchanges

What is the return policy?

Please review our Refund Policy for current return and exchange terms. If you have a specific question about an order, please contact us and we will help.

Jewelry Care

How should I care for my SENTO jewelry?

Remove your jewelry before showering, swimming, exercising, or applying lotions and perfumes. Store each piece separately in a soft pouch or lined box to avoid scratching. Wipe gently with a soft, dry cloth after wearing.

Need more help?

For anything not covered here, please contact SENTO. We are happy to help you choose the right piece or answer questions about an order.